CRM

Strong competition is becoming one of the main characteristics of today’s market. Under such conditions, the companies will not only seek to attract new customers, but also keep the current customers and develop the relationships with them. The solution of these problems requires effective organization of marketing, sales and service with the help of CRM systems.

360-degree Customer View

The 360-degree customer view allows to track and keep all of your customer information in one place and make it accessible for the employees who interact with customers.
Quick access to the interaction history, phone calls, letters, contracts and financial information makes each business contact more efficient and increases the quality of the service.

MICROSOFT DYNAMICS CRM FUNCTIONALITY

Microsoft Dynamics CRM is a system designed to help organisations attract, keep and develop profitable relationships with customers and prospects by using marketing, sales and customer service tools. With Microsoft Dynamics CRM, you can integrate people, technology and business processes to achieve efficiency improvement, streamline your business processes and remain competitive.


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SALES

  • Customer segmentation by their profitability, behavior and preferences
  • Opportunity management
  • Customer interaction history tracking
  • Cross-selling
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MARKETING

  • Marketing campaigns planning, execution, response tracking and performance analysis
  • Potential customers management
  • Personalized marketing
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SERVICE

  • Quick access to a single customer view
  • Services and resources management through centralized “Service calendar”.
  • Customer complaints, requests and inquiry management

MICROSOFT DYNAMICS CRM BENEFITS

  • Increase manageability
  • Improve productivity and reduce costs
  • Acquire new customers
  • Retain customers and increase loyalty
  • Increase sales
  • Improve customer service
Downloads CRM Description